Warranty

Subject to the limitations and conditions described below, OV Solutions ("OVS") offers a three-year warranty on parts and labor (unless otherwise noted on the OVS SKU description found on your invoice) on all OVS Systems starting from the invoice date of the original purchase. You can purchase an additional 2-year parts warranty, but this must be done at the time of the original purchase. This warranty applies to Tower, Rack Mounts and Servers configured by OVS. Any product covered by this warranty is referred to herein as the "Product". OVS embedded solutions come with a one-year warranty on parts and labor.

*** Please note that the keyboard & mouse only carry a 1-year manufacturer's warranty. ***

The Product is to be free from defects in material and workmanship under normal use and conditions for the Limited Warranty Period referred to above.

OVS is not the manufacturer of the operating system software and does not guarantee that software or operation system will be free from errors, either in isolation or in combination with hardware.

THIS LIMITED WARRANTY DOES NOT COVER:

  1. Damage to the system or parts of other manufacturers added to or connected to the Product.
  2. Additional software, hardware or accessories installed after the Product was shipped from OVS.
  3. Damage caused by improperly packaging the warranted Product before being shipped in for repair.
  4. Damage or improper operation of the warranted Product resulting from: (i) external causes such as negligence, misuse, abuse, or accident; (ii) failure to follow operating instructions provided with the Product or failure to perform preventive maintenance; (iii) modifications or repairs by anyone not authorized by OVS to perform service; (iv) connection to the equipment of other manufacturers or improper power sources; and (v) using software, accessories, parts, or components not supplied by OVS.
  5. Normal wear and tear and any cosmetic damage to a Product that does not affect functionality.
  6. Any Product as to which the serial number sticker is missing, defaced, or modified in any manner.
  7. Any Product for which OVS has not received payment.
  8. Any Product that is not returned to OVS in accordance with the Priority Warranty Repair Policy described below.

THIS LIMITED WARRANTY DOES NOT COVER MISUSE OR MINOR IMPERFECTIONS IN PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER FUNCTIONALITY.

ANY WARRANTY APPLICABLE TO SOFTWARE IS PROVIDED BY THE ORIGINAL MANUFACTURER.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). OVS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY IS VALID ONLY IN THE UNITED STATES. THIS WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER, AND IS NON-TRANSFERABLE.

OVS's Warranty Repair Policy
During the Limited Warranty Period, any defective Product will be considered an OVS Corp. Warranty Repair.

OVS's Warranty Repair service consists of depot repair service at OVS's Chicago facility.

All returned systems must have an RMA number assigned by OVS prior to its shipping back. Previous RMA numbers may not be reused. Please call 1-847-231-2151to obtain an RMA number after talking to a technician.

All RMA products must be returned within 15 days of receipt of an RMA number, otherwise the RMA number will be voided and the package will be refused.

OVS reserves the right to inspect and test all merchandise.

No replacement or exchange if the returned merchandise has been tested and found that it meets manufacturer’s specifications and operates correctly.

No replacement or exchange if the returned merchandise falls within any of the exclusions from warranty coverage described above.

Any returned product tested that is not defective or does not belong to OVS will be returned to the customer.

Returned merchandise(s) should be in their original boxes, if possible, and packaged properly in another outside box with good packing materials. Due to vibration, Pelaspan (Styrofoam "peanuts") is not a suitable packing material when used alone. The customer is responsible for improperly packaged systems which get damaged in transit.

The RMA number must be prominently displayed on the front of the shipping box.

All contents within the box must include a description of the problem.

OVS is not responsible for any damaged package shipped from the customer to OVS.

General Information
After receiving the RMA return, the purchaser must inspect the shipment immediately for any physical damage, which must be reported within 24 hours to OVS.

OVS reserves the right to modify the above terms and conditions at anytime without the consent of our customers.

After being received by OVS, out-of-warranty RMA returns will be shipped back to the customer within 30 days. Some special items may take longer due to manufacturer shortage of stock.

Parts replaced or purchased as part of an out-of-warranty service have 3-month warranty from the date of the replacement.

Out-of-warranty repairs must be pre-approved and are subject to a minimum $75 labor Fee for evaluation. Repairs will be billed at a $75 per hour labor fee plus parts.