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Select Your Support Plan

By selecting a support plan with OVS you are one step closer to surveillance-system peace of mind. Our team of experts are available for any hardware or software issue that your system may encounter, and can offer product specific and expertise to get the problem solved quickly. This is not the kind of help-desk support offered by large manufacturers, you are getting direct access to a surveillance system expert with years of installation and troubleshooting experience.

OVS Level 1
Maintenance & Support
  • Setup of remote access
  • Annual software audit, perform update and patches: Windows®, video software, TeamViewer
  • Annual Backup of server settings, licenses, camera configuration to the cloud
  • Annual Hardware and performance scan
  • Ticket-based support, issues resolved through ticket or remote access
  • 16 business hour response time
$350 per system
per year, billed annually
Get Started
OVS Level 2
Maintenance & Support
  • Setup of remote access
  • Quarterly software audit, perform update and patches: Windows®, video software, TeamViewer
  • Quarterly backup of server settings, licenses, camera configuration to the cloud
  • Quarterly hardware and performance scan
  • Ticket-based and phone-based support, issues resolved through phone, ticket or remote access
  • 8 business hour response time
$700 per system
per year, billed annually
Get Started
OVS Level 3 Maintenance & Support
  • Setup of remote access
  • 2x Monthly software audit, perform update and patches: Windows®, video software, TeamViewer
  • 2x Monthly backup of server settings, licenses, camera configuration to the cloud
  • 2x Monthly hardware and performance scan
  • Ticket-based and phone-based support, issues resolved through phone, ticket or remote access
  • 4 business hour response time
$1200 per system
per year, billed annually
Get Started